Return Policy
Return authorization before shipment.
Non-machinery products may qualify for return within 30 days after shipment. Machinery is excluded from ordinary returns. Defects, freight damage and incorrect shipments follow the resolution process below.
Ordinary returns are limited to non-machinery merchandise.
A customer may request authorization to return an eligible non-machinery product within 30 calendar days after the date it was shipped. The item must satisfy the condition requirements below. Industrial machines, production equipment, configured equipment, special orders and custom products are not eligible for an ordinary return merely because the buyer changed plans, selected the wrong capacity or no longer needs the product.
Eligible returns must be unused and complete.
An approved non-machinery return must be unused, uninstalled and in resalable condition. The original packaging must be present and undamaged, the UPC or product label must remain intact and the shipment must include the packing slip, accessories, manuals, documentation and every component originally supplied.
Installed, operated, modified, incomplete, damaged, clearance, final-sale, consumable, software-activated and custom or special-order items are not eligible for an ordinary return unless required by law or separately approved in writing.
Contact us promptly so the correct remedy can be arranged.
A defect reported within 30 days after shipment may qualify for repair, parts, exchange or refund after review and, when required, return of the product. Manufacturer troubleshooting or inspection may be necessary. A return authorization must be issued before the product is shipped anywhere.
After the first 30 days, the applicable manufacturer warranty controls. GT Machinery Solutions Inc. can help route the request, but the manufacturer determines warranty coverage and remedy under its published terms.
Buyer-paid shipping and restocking apply.
| Item | Rule |
|---|---|
| Request deadline | Within 30 calendar days after shipment |
| Eligible merchandise | Non-machinery items meeting every condition requirement |
| Restocking | Up to 30% of the product price, plus any manufacturer restocking charge disclosed for the item |
| Original outbound shipping | Customer responsibility and non-refundable |
| Return shipping | Customer responsibility |
The exact deduction depends on the product, supplier terms and inspected condition. We will provide the available return instructions and known charges before the customer sends the item back.
Request an RMA before returning anything.
- Contact GT Machinery Solutions Inc. with the company name, buyer name, email, phone, invoice or order number, SKU, quantity, requested action and reason.
- Include photographs of the item, serial number and packaging when applicable.
- Allow one business day for an initial response. Complex machinery, freight and manufacturer cases may require additional review.
- Wait for written RMA instructions and the authorized destination.
- Pack and ship exactly as instructed. Do not send products to our business address, a manufacturer or a freight terminal unless the RMA says to do so.
Do not treat shipping damage as an ordinary return.
Inspect freight before signing. Record visible damage or missing pieces on the delivery receipt, take photographs and contact us immediately. Keep the machine and all packing material at the delivery location. Do not ship damaged freight back independently; we will coordinate the carrier or manufacturer inspection and the available remedy.
Refunds follow receipt and inspection.
Returned merchandise is inspected for identity, condition, completeness, installation, use and compliance with the RMA. Any approved refund is issued to the original payment method, less applicable outbound shipping, return shipping, restocking and documented damage or missing-component deductions. Processing begins after inspection; the payment provider or bank may require additional time to post the credit.
An order is not cancelled until GT Machinery Solutions Inc. confirms cancellation in writing. Products already released, shipped, ordered from a supplier, configured or placed into production may be non-cancellable or subject to freight, supplier and restocking charges.
Send the complete request for faster review.
Email infos@gtmachineryinc.pro or call +1 (386) 325-9555. Include the order number, SKU, serial number, quantity, issue description and photographs.