Buy online first; we confirm the delivery details.

Customers may add an available product to the cart, complete guest or account checkout and submit payment through the website. After checkout, our team reviews the product, shipping address and delivery requirements. We may contact you before release to verify whether the destination is commercial or residential, whether a loading dock or forklift is available and whether liftgate or appointment service is needed.

Commercial shipping is included; special services are separate.

Standard delivery does not include unloading, inside delivery, rigging, crane service, installation, assembly, final placement, expedited transportation, storage, redelivery, detention, address correction, limited-access service or other customer-requested services unless specifically included in writing. Any applicable charge for those services will be communicated before fulfillment when known.

Timing depends on weight, availability and carrier service.

• Standard ground orders: in-stock, ready-to-ship products generally leave within one business day and commonly arrive five to seven business days after shipment.
• Orders over 100 lb: these normally travel by LTL freight and commonly arrive seven to ten business days after shipment, depending on destination and carrier scheduling.

These are estimates, not guaranteed delivery dates. Manufacturer lead time, product preparation, configured or special-order equipment, weather, carrier capacity, remote destinations and appointment scheduling may add time. We will communicate a material delay and provide the best available revised estimate.

Prepare the site before the carrier arrives.

Industrial machinery may ship by LTL, truckload, flatbed or specialized carrier. Unless a separate service is written into the order, the buyer is responsible for safe unloading and must provide suitable equipment such as a dock, forklift, crane or qualified rigging crew. The receiving contact must be available during the scheduled delivery window.

• Confirm truck access, gate width, turns and overhead clearance.
• Match unloading equipment to the shipment’s packaged weight and dimensions.
• Keep the receiving area clear and provide an authorized person to inspect and sign.
• Do not assume the driver will unload or move machinery inside the building.

Inspect the shipment before signing.

Count all pieces and examine the crate, pallet, wrapping and equipment while the driver is present. Photograph any crushed, punctured, wet, shifted or missing material. Record all visible damage or shortage on the delivery receipt or bill of lading.

Let us coordinate the freight claim.

Do not ship a damaged machine back on your own. Keep the product, crate, pallet and packing material at the delivery location and contact us promptly with the order number, photographs and signed delivery documents. We will coordinate the next steps with the carrier or manufacturer, which may include inspection, parts, repair, replacement, pickup or refund as applicable.

Manufacturer warranty terms apply.

Product warranty coverage is provided according to the applicable manufacturer’s warranty. Contact GT Machinery Solutions Inc. first so we can help identify the correct warranty process. A suspected warranty issue does not automatically authorize a return; a return merchandise authorization is required before anything is shipped back.

Standard online shipping covers eligible U.S. destinations.

GT Machinery Solutions Inc. ships only within the United States; international shipping is not available. Standard online shipping is available to eligible street addresses in the 48 contiguous United States and the District of Columbia. Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses and post office boxes require advance written confirmation and may not be serviceable under the standard online freight program.